Return & Exchange Policy
At House of Aashari, we are deeply committed to delivering products of the highest quality. While issues are extremely rare, we have a simple and transparent process in place for those unlikely events.
For Online Orders
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Every product is thoroughly inspected before dispatch.
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If you notice any damage or defect, please report it within 48 hours of delivery.
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We’ll first attempt an on-site repair. If that’s not possible, the product will be collected and replaced in the next production lot (standard lead times apply).
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Please note: We have a No Refund Policy.
For In-Store Purchases
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Customer is responsible for transportation after purchase.
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All products must be inspected and cleared before dispatch. Once cleared, House of Aashari will not be liable for any damage occurring during transportation.
Custom & Made-to-Order Products
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All our products are made-to-order and non-returnable, except in cases of verified damage or defects.
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Natural variations in wood grain, texture, or minor shade differences are part of the beauty of handcrafted furniture and are not considered defects.